Privacy Policy

Privacy Policy — Carine Health

Last Updated: 18 February 2026

1. Introduction

Carine Health ("we", "us", "our") operates the website www.carinehealth.com.au and our physical health food store located at 485 Beach Road, Duncraig WA 6023.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

By using our website or visiting our store, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide Directly

Name and contact details (email address, phone number, postal address)

Enquiry details submitted via contact forms or email

Newsletter subscription details (name and email address)

Naturopath consultation information (health history, symptoms, supplement preferences) — if you book a consultation with our in-house naturopath

Feedback and reviews you provide about our products or services

2.2 Information We Collect Automatically

When you visit our website, we may collect:

IP address and device information (browser type, operating system, device type)

Website usage data (pages visited, time spent on site, links clicked)

Cookies and tracking technologies (see Section 5 below)

3. How We Use Your Information

We use your personal information for the following purposes:

To respond to your enquiries and provide customer support

To send newsletters and marketing communications (if you have subscribed or opted in)

To provide naturopathic services and personalised health guidance

To improve our website and user experience

To comply with legal obligations and protect our rights

To analyse website traffic and usage through Google Analytics

We will not use your personal information for any purpose other than those listed above without your consent, unless required or permitted by law.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and business, including:

Email marketing platforms (GoHighLevel) — for sending newsletters and promotional emails

Website hosting and analytics providers (Google Analytics) — for website performance and traffic analysis

Social media platforms (Facebook/Meta) — for advertising and retargeting campaigns (if you interact with our social media content or ads)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your personal information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or government agency).

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic.

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences and understand how you use our site.

5.2 Types of Cookies We Use

Essential Cookies — necessary for the website to function properly

Analytics Cookies — used by Google Analytics to track and report website traffic

Marketing Cookies — used by Facebook Pixel and other advertising platforms to deliver relevant ads and measure campaign performance (if applicable)

5.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

For more information on how to manage cookies, visit: www.aboutcookies.org

6. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, product suppliers). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These measures include:

Secure web hosting and SSL encryption (HTTPS)

Access controls and password protection for internal systems

Regular security reviews and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.

Marketing data (newsletter subscriptions) — retained until you unsubscribe

Enquiry and consultation records — retained for up to 7 years (in accordance with health records legislation)

Website analytics data — retained as per Google Analytics default settings (typically 26 months)

9. Your Rights

Under Australian privacy law, you have the right to:

Access your personal information we hold about you

Correct any inaccurate or outdated information

Request deletion of your personal information (subject to legal obligations)

Opt out of marketing communications at any time (via the unsubscribe link in emails or by contacting us)

Lodge a complaint if you believe we have mishandled your personal information

To exercise any of these rights, please contact us using the details in Section 12 below.

10. Marketing Communications

If you have subscribed to our newsletter or opted in to receive marketing emails, we may send you:

Product updates and promotions

Health tips and educational content

Information about our naturopathic services

You can unsubscribe at any time by:

Clicking the "unsubscribe" link at the bottom of any marketing email

Contacting us at [email protected] or calling (08) 9447 9933

11. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Carine Health
485 Beach Road, Duncraig WA 6023
Email: [email protected]
Phone: (08) 9447 9933
Website: www.carinehealth.com.au

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Complaints and Disputes

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us by contacting:

Privacy Officer
Carine Health
Email: [email protected]
Phone: (08) 9447 9933

We will investigate your complaint and respond within a reasonable timeframe (typically 30 days).

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: [email protected]